Real people.
Straight answers.
Call, email, book a call-back or come and hear a heat pump running in our showroom. Or skip the queue and see your price online now.
We're open
9am–7pm
Monday to Friday
Opening hours
Mon–Fri9am to 7pm. Call-backs are booked in morning, afternoon or evening slots.
Showroom
Clacton-on-SeaStephenson Road West, Clacton-on-Sea, Essex, CO15 4TL
Already a customer?
For a fault, a question about your controls, or to book a service, call us on 0333 344 0717. If we're closed and you have no heating or hot water, contact your manufacturer directly:
- Daikin: 01932 879271
- Ideal Heating: 01482 498660Ideal's helplines are open 364 days a year.
Before you call, have handy
- Your postcode, and your quote or order reference if you have one
- What heats your home now, and roughly how old it is
- A photo of your hot water cylinder and its label, if you have one, to check EDF Express
- Plans, if you're renovating or extending
Want a price before you call?See it in 2 minutes, then talk it through with an advisor.
Get my instant price →Hear how quiet it is.
Before you buy.
Our Clacton showroom has a range of heat pumps running. Visitors often ask us to switch one on and are surprised to find it's been on the whole time.
- See, hear and feel Ideal and Daikin heat pumps working
- Look at cylinders, controls and the space you'll need
- Meet the team who'll look after you from start to finish
- Tour our HPIN Training Academy, where installers learn their trade
Can't get to Essex? The Visit A Heat Pump scheme (visitaheatpump.com) can put you in touch with a heat pump home near you.
We'll call you.
At a time that suits.
Leave your name and number and pick a slot. An advisor will call within one working day to answer your questions. No pressure, no hard sell.
- Ask anything about heat pumps, grants or finance
- Get honest advice on whether your home is ready
- We'll only use your details to call you back
Thanks, . We'll call you soon.
An advisor will ring you within one working day, in your chosen slot where we can. In the meantime, see your price online.
Get my instant price →Something not right?
Tell us. We'll fix it.
Complaints help us learn and improve. We treat every customer fairly and with respect, and handle complaints in line with the FCA's dispute resolution (DISP) rules.
- Contact us by phone on 0333 344 0717, by email at info@edfheatpump.co.uk, or by post to EDF Heat Pumps, Stephenson Road West, Clacton-on-Sea, Essex, CO15 4TL.
- We acknowledge it within 3 business days.
- A trained complaints officer investigates and gives you a final decision within 8 weeks.
- Still unhappy? After 8 weeks, or if you disagree with our decision, you can go to the Financial Ombudsman Service: 0800 023 4567, financial-ombudsman.org.uk, Exchange Tower, London E14 9SR.
Extra support if you need it
If your health, a life event or money worries make things harder, tell us. We offer jargon-free explanations, extra time to decide without pressure, a trusted person on calls, large print and language support. Citizens Advice and StepChange also offer free help.
Your data, protected.
In plain English.
- We handle your data under UK GDPR and the Data Protection Act 2018Only to give you a price, advise you and install and support your heat pump.
- Your instant price needs no contact detailsWe only ask for them when you want to save your quote or book a survey.
- Records are kept securelyComplaint records are kept for at least 3 years, as FCA rules require.
- You're in control of marketingTo opt out, email marketing@edfheatpump.co.uk.
- Questions about your data?Contact EDF's Data Protection Officer at dpo@edfenergy.com.
This is a summary. Our full privacy and cookie policy explains what we collect, why, and your rights.
Build a greener Britain.
Join our team.
We're one of the UK's largest heat pump installers and part of EDF. As the industry grows fast, we're recruiting across our Clacton head office and our installer network.
“The business is evolving at pace. If you enjoy meaningful change where individuals get an opportunity to shine, this is the organisation for you.”
Learn with HPIN
Our Training Academy trains the next generation of heat pump installers.